FREQUENTLY ASKED QUESTIONS


how do i place an order?

All of the specifics for placing an order can be found under our "How It Works" section for our Custom Wedding Invitations, Wedding Invitation Collection and Personal Stationery


do you design custom invitations and other stationery?

Yes. We would love to create a custom design for you. Please contact us for details about this process or complete our custom design questionnaire for a comprehensive proposal. We can also customize any of our invitation suites and stationery from our Wedding Invitation Collection with your choice of ink color, paper/stock, and print method.


do you offer samples?

Yes. Samples of each invitation design in our Wedding Invitation Collection are available for purchase. The sample will look as it appears in the product images or what is currently in stock. Please note that ink color customizations are not available for samples.


what printing methods do you offer?

We offer a variety of printing methods: digital, digital white, digital metallic, thermography, letterpress and foil stamping. Additional options may be available based upon the design chosen. Please review our print methods guide for a description of each.


HOW LONG WILL IT TAKE TO GET MY INVITATIONS/STATIONERY?

If you purchase one of our Wedding Invitation Collection designs, the complete process takes about 10 - 14 business days. This timeline depends on how quickly your approve your proofs. For our custom design service, we ask that you allow 6 - 8 weeks  for the entire process. 


WHAT IS INCLUDED IN THE PROOFING PROCESS?

Your order includes three rounds of digital proofs. You will receive the first round of proofs within two business days. Each proof, after the initial three rounds, is $20 for each additional proof.


CAN I CANCEL OR RETURN MY ORDER?

Your custom/Wedding Collection stationery order can be cancelled if your proofs have not been emailed to you. If proofs have been emailed, you will forfeit your retainer for a custom design or a $150 fee for a Wedding Collection design, due to time spent creating your custom proofs. Custom printed stationery is not refundable, due to items being created on a per order basis.